FAQ & Contact Us
For inquiries about race tickets.
Can I purchase tickets from overseas?
Purchasing them at this online shopping is possible.
However, we do not ship items. They will be handed over to the purchaser on the site of Suzuka Circuit or Twin Ring Motegi.
Where can I receive the tickets I purchased?
You can receive them at the ticket office located at the main gate of Suzuka Circuit or Ticket Center of Twin Ring Motegi. Confirmation of reservation number and ID is required for receipt.
Please check the location below.
Main Gate of Suzuka Circuit
Ticket Center of Twin Ring Motegi
When is the stock of goods secured while shopping?
Even if settlement is not completed, the stock will be secured at the time of putting it in the cart. However, please keep in mind that secured stock will be reset if 15 minutes pass before settlement.
I'd like to check if I have placed an order for sure...
We have accepted your order if you received the order number notification e-mail. In addition, you can check the status of your order from the e-mail. If you have not received the e-mail, the e-mail address you registered may be incorrect. We will check your order, so please contact us.
I did not receive the notification e-mail within 24 hours after ordering?
If you have not received the e-mail, the e-mail address you registered may be incorrect. We will check your order, so please contact us.
How can I pay?
We accept the credit card payment only. Commission related to settlement will be borne by us.
Credit cards you can use are VISA, MASTERCARD, and JCB.
Please note that payment number will be only lump-sum payment.
Can I return or exchange the item(s)?
Regarding the tickets you purchased at your request, you cannot replace, change or cancel them whatever the reason.
Ticket items are not subject to cooling off based on Japanese domestic law.
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When the access to the server concentrates, symptoms such as taking time to display the screen may occur. Please wait a while and access it again.
The sales site won’t open.
This online shopping site will be closed for system maintenance between 2:15 a.m. and 5:45 a.m. every Wednesday in Japan Time.
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If you use this in an environment other than recommended, the screen may not be displayed correctly, or it may not work, etc.
Even in the environment recommended by this website, depending on the security setting of the browser used by the customer and the usage situation of the security software, the service of this website may not be available.
Using the website on a personal computer
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In other environments than the above, the page may not be displayed correctly.
Please download and install these programs at your own risk.
We do not guarantee the operation in the connecting environment using terminals other than personal computers, such as game equipment such as PLAYSTATION, Wii, PSP, and Nintendo DS, PDA of each company, and full browser function of mobile phones, etc..
In the connecting environments with LAN or firewall settings, the screen may not be displayed correctly or may not work. Please contact your network administrator or provider when using this website in these environments.
Using the website on smartphone
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You can use Mobility Station on iPhone and Android OS installed terminals.
Cookie is a type of data sent from the web server to your browser. Cookie is generally used by websites to recognize the settings of your browser.
It is a necessary function where Cookie remembers the item(s) that customers put in the shopping cart, and the server of the online shop recognizes which item(s) the customer selected by watching the data.